Communication skills in pharmacy practice : a practical guide for students and practitioners / [edited by] Robert S. Beardsley, Carole L. Kimberlin, William N. Tindall.

Includes bibliographical references and index.

CONTENTS
Chapter 1 Patient-centered communication in pharmacy practice --
Chapter 2 Principles and elements of interpersonal communication --
Chapter 3 Nonverbal communication --
Chapter 4 Barriers to communication --
Chapter 5 Listening and empathic responding --
Chapter 6 Assertiveness --
Chapter 7 Interviewing and assessment --
Chapter 8 Helping patients manage therapeutic regimens --
Chapter 9 Medication safety and communication skills --
Chapter 10 Strategies to meet specific needs --
Chapter 11 Communicating with children about medicines --
Chapter 12 Communication skills and interprofessional collaboration --
Chapter 13 Electronic communication in health care --
Chapter 14 Ethical behavior when communicating with patients.

Helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust between them and their future patients. This text guides students from theory and basic principles to practical skills development to the application of those skills.