000 02711nam a22003375i 4500
001 21195615
003 KENaKMTC
005 20230206080039.0
008 190906s2020 cau 000 0 eng
010 _a 2019949836
020 _a9781526490155
_q(hardback)
020 _a9781526490148
_q(paperback)
040 _aDLC
_beng
_erda
_cDLC
042 _apcc
050 _aHV29.7
_b.M67 2020
100 1 _aMoss, Bernard,
_d1948-
_eauthor.
245 1 0 _aCommunication skills in nursing, health and social care /
_cBernard Moss.
250 _a5th Edition
260 _aLos Angeles
_bSAGE Publications Ltd
_cc2020
263 _a2005
300 _axvii,289p.:
_bill.;
_c24cm.
504 _aIncludes Bibliographical references and Index
505 _aAcceptance Active Listening Advising Advocacy Anti-discriminatory Practice Assertiveness Assessment Barriers to Good Communication Breaking Bad News Chairing Meetings Challenging Complaints Confidentiality Conflict Management Counselling Court Room Skills Documentation, Recording and Form Filling Ecomaps Emotional Intelligence (EI) Empathy Empowerment, Resilience and a Strengths Perspective Endings Establishing a Professional Relationship Feedback: Giving and Receiving Genograms Getting Unstuck Group Work Information and Communication Technology (ICT) and Health Informatics Interpreters Interprofessional Collaboration Interviewing Children Labyrinths Learning Difficulties Loss Mediation Skills Mindfulness Motivational Interviewing Non-verbal Communication Overcoming Fears and Anxieties Professional Capabilities Framework (PCF) Reflective Practice Religion Simulation Social Media Spirituality Suicide Supervision Talks and Presentations Telephone, Skyping and Video Conferencing Skills Time Management Tricky Topics: Sexuality and Death Whistleblowing Wrong Messages
520 _a"Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in all health and social care settings. Presented in a unique and easy-to-use dictionary format, this practical guide helps students and practitioners understand and apply the principles of effective communication. From the 'how to' practicalities through to challenges and honing existing skills, it ensures they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and with a range of service user groups"--
650 _aCommunication
650 _aCommunication in medicine
650 _aSocial Work
906 _a0
_bibc
_corignew
_d2
_eepcn
_f20
_gy-gencatlg
942 _2lcc
_cBK
_xLL
999 _c14037
_d14037