000			01688cam a2200313 i 4500
001			18517068
003			KENaKMTC
005			20230201124323.0
008			150306s2015 enka b 001 0 eng
010			_a 2015005303
020			_a9781472466563 (hbk. : alk. paper)
020			_z9781472466570 (ebk. - ePDF)
020			_z9781472466587 (epub. - ePUB)
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
050	0	0	_aHF5415.32 _b.M645 2015
082	0	0	_a658.8/342 _223
100	1		_aMolenaar, Cor.
245	1	0	_aWhy customers would rather have a smartphone than a car : _brelationship retailing as an opportunity / _cCor Molenaar, Rotterdam School of Management and Director of Consulting Firm eXQuo.
300			_avi, 208 pages : _billustrations ; _c25 cm
504			_aIncludes bibliographical references (pages 197-203) and index.
505	0		_aAbout the author -- Introduction -- The world we want -- Look now-- buy later -- Human factors as an accelerator of change -- Payment traffic -- The field of futurology -- What choices do we have? -- The world we get -- Signs of disruption -- The place of shops in the city centre -- Communication the basis of customer relationships -- The challenge for shops and shopping centres -- Learning from practice -- Innovation or disruption? : the reality -- Cornerstones of change, on the road to the future -- Bibliography -- Index.
650		0	_aConsumer behavior.
650		0	_aElectronic commerce.
650		0	_aCustomer relations.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK _xE.K
999			_c13592 _d13592