TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
AU  - Bordoloi,Snjeev K.
TI  - Service Management: : Operations ,Strategy, Information Technology
SN  - 9781259010651
AV  - HD9980.5.F54 2011 
PY  - 2011///
CY  - Los Angeles
PB  - McGraw-Hill International Edition
KW  - Service management
KW  - Service Industries Management
N1  - Includes index
ER  -