TY  - BOOK
AU  - Dana,Daniel
TI  - Conflict resolution: mediation tools for everyday worklife 
SN  - 0071364315 (acidfree paper)
AV  - H 121 .D4 2001
U1  - 658.4/053 21
PY  - 2001///
CY  - New York
PB  - McGraw-Hill
KW  - Conflict management
KW  - Mediation
KW  - Interpersonal conflict
N1  - Includes index; includes bibliographic references
UR  - http://www.loc.gov/catdir/bios/mh041/00065383.html
UR  - http://www.loc.gov/catdir/description/mh021/00065383.html
UR  - http://www.loc.gov/catdir/toc/mh021/00065383.html
ER  -