TY - BOOK AU - Parrot, Teresa AU - Crook, Graham TI - Effective Communication Skills for Doctors: A Practical guide to clear communication within a hospital environment SN - 9781445379562 AV - R118.P37 2011 PY - 2011/// CY - London: PB - BPP Learning Media, KW - Communication in Medicine N1 - Includes Bibliographical References and Index; CONTENTS: Chapter 1. Introduction -- Why do doctors need to communicate better -- How the role of doctors is changing -- The changing NHS -- Changes in demographics -- Traditional communication skills training -- The patient-centred approach -- The new role of doctors -- A new philosophy -- Chapter 2. How doctors communicate -- Introduction -- Background -- How do medical students rate on communication skills -- What do patients want to talk to doctors about -- What do doctors want patients to talk about -- How much do patients want to be involved in decision-making -- What is good communication -- What is poor communication -- Outcome studies -- Patient satisfaction -- Patient compliance/concordance -- Health outcomes -- Medical failure -- Chapter 3. Communication theory -- The mechanics of communication -- Models of communication -- The semiotic tradition -- Phenomenology -- Cybernetics -- The sociopsychological tradition -- The sociocultural tradition -- The critical tradition -- The rhetorical tradition -- Verbal and nonverbal communication -- Communication skills training -- Efficacy of communication skills training -- How are skills learned -- Cognitive input -- Modelling -- Practice of key skills -- Chapter 4. Communication skills -- Opening the session -- Gathering information and questioning -- Explanation and planning -- Closing the session -- Chapter 5. How to improve communication -- The patient-centred approach: a model for clinical interviewing -- The benefits of improved communication -- Empathy -- Rapport -- Relationship -- Emotional intelligence -- Chapter 6. Models of the medical interview -- The doctor, the patient and the contex -- The medical model -- The biopsychosocial model -- The psychodynamic model -- The psychodynamics of the doctor-patient relationship -- The holistic model -- Chapter 7. Barriers to communication -- Racial and cultural differences -- The balance of power -- Attitudes -- Time constraints -- Chapter 8. Healing through relationship -- The value of the holistic approach -- How to hear what isn't said -- Therapeutic communication and intervention -- Being authentic in the moment -- Chapter 9. Life and death -- Introduction to breaking bad news -- How to break bad news -- Assessment of urgency -- Self-preparation -- Practical issues -- Determining what patients know already and how much information they want -- Determining whether to tell a patient alone or with relatives -- Giving the news -- Discussing the prognosis -- Allowing the patient to react -- Hope and support -- Offering time to answer questions and to talk -- Communication and documentation -- The dying patient -- Coping with dying and looking after yourself -- End-of-life care -- Chapter 10. Dealing with difficult situations -- Managing conflict in the team -- Handling difficult patients -- Demanding patients or relatives -- Managing aggression and violence -- Patients with mental health problems -- Complaints -- Chapter 11. New directions -- Looking after ourselves -- Support and supervision -- Reflection -- Chapter 12. Learning points ER -