TY  - BOOK
AU  - 
TI  - The relationship revolution : : closing the customer promise gap 
SN  -       9780470687932
AV  - HF5415.5.H63 2010 
PY  - 2010///
CY  - Chichester, U.K. : 
PB  - Wiley, 
N1  - previously published in 2010;  Includes bibliographical reference and index
; The search for unique value -- The collapse of trust and confidence -- Closing the promise gap -- Customers in control, forever -- Get closer, get smarter, get ready -- Building a common purpose -- Talent, as precious as oil -- The virtuoso way: how one-to-one relationships revolutionised luxury travel
N2  - "At a time when everyone is looking for value, this is where you can create the kind of 'unique value' that you need to succeed. Simple yet profound, practical and full of examples, this book will become essential reading for business leaders in the coming years."--Jacket
UR  - Uniform resource identifier
ER  -