TY  - BOOK
AU  - Bagdan, Paul
TI  - Guest Service in the Hospitality Industry
SN  - 9781118071809
AV  - TX911.3 .C8.B34 2013 
PY  - 0000///24 cm
CY  - New Jersey
PB  - John Wiley
KW  - Hospitality industry
ER  -