TY  - BOOK
AU  - A.C. Rosander
TI  - Deming's 14 points applied to service
SN  - 0824785177
AV  - HD9980.5.R67 1991 
PY  - 1991///
CY  - Wisconsin
PB  - ASQC quality press
KW  - service industries--quality control
N1  - Includes index and bibliography
ER  -