TY  - BOOK
AU  - Jack Berkovi
TI  - Effective client management in professional services: How to build successful client relationships
SN  - 9781409437895
AV  - HF5415.5.B4 2014 
PY  - 2014///
CY  - England
PB  - Gower Publishing ltd.
KW  - Customer services
N1  - Includes index and bibliography
ER  -