TY  - BOOK
AU  - Molenaar,Cor
TI  - Why customers would rather have a smartphone than a car: relationship retailing as an opportunity 
SN  - 9781472466563 (hbk. : alk. paper)
AV  - HF5415.32 .M645 2015
U1  - 658.8/342 23
KW  - Consumer behavior
KW  - Electronic commerce
KW  - Customer relations
N1  - Includes bibliographical references (pages 197-203) and index; About the author -- Introduction -- The world we want -- Look now-- buy later -- Human factors as an accelerator of change -- Payment traffic -- The field of futurology -- What choices do we have? -- The world we get -- Signs of disruption -- The place of shops in the city centre -- Communication the basis of customer relationships -- The challenge for shops and shopping centres -- Learning from practice -- Innovation or disruption? : the reality -- Cornerstones of change, on the road to the future -- Bibliography -- Index
ER  -