TY  - BOOK
AU  - Frenkel,Douglas
AU  - Stark,James H.
TI  - The practice of mediation: a video-integrated text 
T2  - Aspen coursebook series
SN  - 9781454802198 (pbk. : alk. paper)
AV  - KF9084 .F746 2012
U1  - 347.73/9 23
PY  - 2012///
CY  - New York
PB  - Wolters Kluwer Law & Business
KW  - Mediation
KW  - United States
KW  - Dispute resolution (Law)
N1  - Includes bibliographical references and index; "So you want to study mediation?" An introduction to the processes of mediation and the skills of effective mediators -- Negotiations, and why they fail -- The role of the mediator : differing approaches, fundamental norms -- Preparing to mediate -- Mediation as a structured process -- Opening the process, developing information -- Expanding information -- Identifying and framing negotiating issues, organizing an agenda -- Generating movement through problem-solving and persuasion -- Conducting the bargaining, dealing with impasse -- Concluding the mediation -- The ethics of mediating -- Representing clients in mediation
ER  -