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Customer service intelligence : perspectives for human resources and training / Lynn Van Der Wagen.
Material type:
TextPublication details: Oxford ; Burlington, MA : Butterworth-Heinemann, 2008.Description: xx, 187 p. : ill. ; 25 cmISBN: - 9780750681902 (pbk.)
- 075068190X (pbk.)
- 658.812 22
- HF5415.5 .V3543 2008
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
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KMTC:KISII CAMPUS General Stacks | Non-fiction | HA31.W34 2008 (Browse shelf(Opens below)) | 1 | Available | KSI/8503 |
Includes bibliographical references and index.
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