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Effective Communication Skills for Doctors: A Practical guide to clear communication within a hospital environment/ Teresa Parrot and Graham Crook

By: Contributor(s): Material type: TextTextPublication details: London: BPP Learning Media, c2011Description: xiv, 302P.: ill.; 24 cmISBN:
  • 9781445379562
Subject(s): LOC classification:
  • R118.P37 2011
Contents:
CONTENTS: Chapter 1. Introduction -- Why do doctors need to communicate better -- How the role of doctors is changing -- The changing NHS -- Changes in demographics -- Traditional communication skills training -- The patient-centred approach -- The new role of doctors -- A new philosophy -- Chapter 2. How doctors communicate -- Introduction -- Background -- How do medical students rate on communication skills -- What do patients want to talk to doctors about -- What do doctors want patients to talk about -- How much do patients want to be involved in decision-making -- What is good communication -- What is poor communication -- Outcome studies -- Patient satisfaction -- Patient compliance/concordance -- Health outcomes -- Medical failure -- Chapter 3. Communication theory -- The mechanics of communication -- Models of communication -- The semiotic tradition -- Phenomenology -- Cybernetics -- The sociopsychological tradition -- The sociocultural tradition -- The critical tradition -- The rhetorical tradition -- Verbal and nonverbal communication -- Communication skills training -- Efficacy of communication skills training -- How are skills learned -- Cognitive input -- Modelling -- Practice of key skills -- Chapter 4. Communication skills -- Opening the session -- Gathering information and questioning -- Explanation and planning -- Closing the session -- Chapter 5. How to improve communication -- The patient-centred approach: a model for clinical interviewing -- The benefits of improved communication -- Empathy -- Rapport -- Relationship -- Emotional intelligence -- Chapter 6. Models of the medical interview -- The doctor, the patient and the contex -- The medical model -- The biopsychosocial model -- The psychodynamic model -- The psychodynamics of the doctor-patient relationship -- The holistic model -- Chapter 7. Barriers to communication -- Racial and cultural differences -- The balance of power -- Attitudes -- Time constraints -- Chapter 8. Healing through relationship -- The value of the holistic approach -- How to hear what isn't said -- Therapeutic communication and intervention -- Being authentic in the moment -- Chapter 9. Life and death -- Introduction to breaking bad news -- How to break bad news -- Assessment of urgency -- Self-preparation -- Practical issues -- Determining what patients know already and how much information they want -- Determining whether to tell a patient alone or with relatives -- Giving the news -- Discussing the prognosis -- Allowing the patient to react -- Hope and support -- Offering time to answer questions and to talk -- Communication and documentation -- The dying patient -- Coping with dying and looking after yourself -- End-of-life care -- Chapter 10. Dealing with difficult situations -- Managing conflict in the team -- Handling difficult patients -- Demanding patients or relatives -- Managing aggression and violence -- Patients with mental health problems -- Complaints -- Chapter 11. New directions -- Looking after ourselves -- Support and supervision -- Reflection -- Chapter 12. Learning points.
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books KMTC:KOMBEWA CAMPUS R118.P37 2011 (Browse shelf(Opens below)) Available KBW/0197
Books Books KMTC:NAIROBI CAMPUS General Stacks R118.P37 2011 (Browse shelf(Opens below)) Available 30567
Books Books KMTC:NAIROBI CAMPUS General Stacks R118.P37 2011 (Browse shelf(Opens below)) Checked out 05/06/2024 30568

Includes Bibliographical References and Index.

CONTENTS:
Chapter 1. Introduction --
Why do doctors need to communicate better --
How the role of doctors is changing --
The changing NHS --
Changes in demographics --
Traditional communication skills training --
The patient-centred approach --
The new role of doctors --
A new philosophy --
Chapter 2. How doctors communicate --
Introduction --
Background --
How do medical students rate on communication skills --
What do patients want to talk to doctors about --
What do doctors want patients to talk about --
How much do patients want to be involved in decision-making --
What is good communication --
What is poor communication --
Outcome studies --
Patient satisfaction --
Patient compliance/concordance --
Health outcomes --
Medical failure --
Chapter 3. Communication theory --
The mechanics of communication --
Models of communication --
The semiotic tradition --
Phenomenology --
Cybernetics --
The sociopsychological tradition --
The sociocultural tradition --
The critical tradition --
The rhetorical tradition --
Verbal and nonverbal communication --
Communication skills training --
Efficacy of communication skills training --
How are skills learned --
Cognitive input --
Modelling --
Practice of key skills --
Chapter 4. Communication skills --
Opening the session --
Gathering information and questioning --
Explanation and planning --
Closing the session --
Chapter 5. How to improve communication --
The patient-centred approach: a model for clinical interviewing --
The benefits of improved communication --
Empathy --
Rapport --
Relationship --
Emotional intelligence --
Chapter 6. Models of the medical interview --
The doctor, the patient and the contex --
The medical model --
The biopsychosocial model --
The psychodynamic model --
The psychodynamics of the doctor-patient relationship --
The holistic model --
Chapter 7. Barriers to communication --
Racial and cultural differences --
The balance of power --
Attitudes --
Time constraints --
Chapter 8. Healing through relationship --
The value of the holistic approach --
How to hear what isn't said --
Therapeutic communication and intervention --
Being authentic in the moment --
Chapter 9. Life and death --
Introduction to breaking bad news --
How to break bad news --
Assessment of urgency --
Self-preparation --
Practical issues --
Determining what patients know already and how much information they want --
Determining whether to tell a patient alone or with relatives --
Giving the news --
Discussing the prognosis --
Allowing the patient to react --
Hope and support --
Offering time to answer questions and to talk --
Communication and documentation --
The dying patient --
Coping with dying and looking after yourself --
End-of-life care --
Chapter 10. Dealing with difficult situations --
Managing conflict in the team --
Handling difficult patients --
Demanding patients or relatives --
Managing aggression and violence --
Patients with mental health problems --
Complaints --
Chapter 11. New directions --
Looking after ourselves --
Support and supervision --
Reflection --
Chapter 12. Learning points.

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