Library Catalogue

Amazon cover image
Image from Amazon.com
Image from Google Jackets

Leading the customer experience : inspirational service leadership / Sarah Cook.

By: Material type: TextTextDescription: xii, 174 pages ; 25 cmISBN:
  • 9781472447692 (hardback : alk. paper)
Subject(s): DDC classification:
  • 658.8/12 23
LOC classification:
  • HF5415.5 .C66355 2015
Contents:
Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.
Tags from this library: No tags from this library for this title. Log in to add tags.
Holdings
Item type Current library Call number Status Date due Barcode
Books Books KMTC:MAKUENI CAMPUS HF5415.5 .C66355 2015 (Browse shelf(Opens below)) Available MKN/771

Includes bibliographical references (pages 159-162) and index.

Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.

There are no comments on this title.

to post a comment.

© 2024, Kenya Medical Training College | All Rights Reserved