Communication skills in clinical practice: (doctor-patient communication)/

Includes Bibliographical references and Index

Section I : Core Skills
1. Doctor-patient communication: an overview
2. Questioning skills
3. Listening skills
4. Non-verbal behaviour
5. Answering skills
6. Information sharing : models and methods
7. Rapport building skills
8. Counselling skills
9. Skills of persuasion
Section II : Clinical Applications
10. Reassurance of the worried well
11. Talking with parents
12. Handling the elderly
13. Communicating prognosis, hope and risk
14. Religion, faith and culture in health care
15. Dealing with chronic disease and dying
16. Non-compliance and deception
Section III Beyond Communication
17. Dealing with patient dissatisfaction
18. Negotiating skills
19. Patient-centred practice
20. Prudent practice
21. Telecommunication in health care
Annexures
1. Transactional analysis : understanding human interaction
2. Multi-dimensional model of health care