Leading the customer experience : inspirational service leadership / Sarah Cook.

By:

Cook, Sarah, 1955-

Material type: Text

TextDescription: xii, 174 pages ; 25 cmISBN:

9781472447692 (hardback : alk. paper)

Subject(s):

DDC classification:

658.8/12 23

LOC classification:

HF5415.5 .C66355 2015

Contents:

Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Books	KMTC:TAVETA CAMPUS General Stacks	HF5415.5 .C66355 2015 (Browse shelf(Opens below))	1	Available	TVT/0162
Books	KMTC:TAVETA CAMPUS General Stacks	HF5415.5 .C66355 2015 (Browse shelf(Opens below))	2	Available	TVT/0163
Books	KMTC:TAVETA CAMPUS	HF5415.5 .C66355 2015 (Browse shelf(Opens below))	3	Available	TVT/0177

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Previous	HF5415.5.B4 2014 Effective client management in professional services: How to build successful client relationships	HF5415.5.B4 2014 Effective client management in professional services: How to build successful client relationships	HF5415.5 .C66355 2015 Leading the customer experience : inspirational service leadership /	HF5415.5 .C66355 2015 Leading the customer experience : inspirational service leadership /	HF5415.5.H63 2010 The relationship revolution : closing the customer promise gap /	HF5418.B52013 Effective organisational communication : perspectives, principles and practices / Richard Blundel	HF5418.B52013 Effective organisational communication : perspectives, principles and practices / Richard Blundel	Next

Includes bibliographical references (pages 159-162) and index.

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Leading the customer experience : inspirational service leadership / Sarah Cook.

Shelving location: General Stacks Close shelf browser (Hides shelf browser)