Effective client management in professional services : (Record no. 25335)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01901cam a2200313 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 18254845 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | KENaKMTC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230606082609.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140805s2014 enka b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2014020509 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781409437895 (hardback : alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Cancelled/invalid ISBN | 9781409437901 (ebook) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Cancelled/invalid ISBN | 9781472407986 (epub) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Language of cataloging | eng |
| Transcribing agency | DLC |
| Description conventions | rda |
| Modifying agency | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .B465 2014 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Berkovi, Jack. |
| 245 10 - TITLE STATEMENT | |
| Title | Effective client management in professional services : |
| Remainder of title | how to build successful client relationships / |
| Statement of responsibility, etc | Jack Berkovi. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxx, 344 pages : |
| Other physical details | illustrations ; |
| Dimensions | 25 cm |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (pages 337-338) and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Orientation : developing a culture of client orientation -- Buyers : how clients buy professional services -- Portfolio : managing the client portfolio -- Satisfaction : client satisfaction and loyalty -- Care : effective client care -- Brand : brand, differentiation and positioning and their impact on clients -- Reputation : gaining reputation with clients -- Relationships : client relationship development -- Development : establishing an effective client business development programme -- Attraction : attracting new clients -- Proposals : developing winning client proposals -- Innovation : innovations that impact clients -- The impact on clients of mergers among firms -- The way ahead for clients of professional services firms -- The client management profile and the client management index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries |
| General subdivision | Marketing. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Professions |
| General subdivision | Marketing. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ecip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Intials | KENakMTC |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | KMTC:MAKUENI CAMPUS | KMTC:MAKUENI CAMPUS | 06/06/2023 | HF5415.5 .B465 2014 | MKN/893 | 06/06/2023 | 06/06/2023 | Books |