Service Management: Operations ,Strategy, Information Technology
Fitzsimmons,James A.
Service Management: Operations ,Strategy, Information Technology James A.Fitzsimmons ,Mona J.Fitzsimmons and Sanjeev K.Bordoloi. - 8th ed - Los Angeles: McGraw-Hill International Edition c2011 - xviii,524p.: ill, 28cm.
Includes index.
9781259010651
Service management.
Service Industries Management
HD9980.5.F54 2011
Service Management: Operations ,Strategy, Information Technology James A.Fitzsimmons ,Mona J.Fitzsimmons and Sanjeev K.Bordoloi. - 8th ed - Los Angeles: McGraw-Hill International Edition c2011 - xviii,524p.: ill, 28cm.
Includes index.
9781259010651
Service management.
Service Industries Management
HD9980.5.F54 2011