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Service management : operations, strategy, information technology /

Fitzsimmons, James A.

Service management : operations, strategy, information technology / James A. Fitzsimmons - 8th - New York : McGraw-Hill, c2014. - xviii, 524 o. ill. : 28 cm

Includes bibliographical references and index.

ISBN: 9781259010651

Subjects--Topical Terms:
1. Service industries--Management.

LC Class. No.: HD9980.5 .F549 2014

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Service management : operations, strategy, information technology /